years living in an apartment in New York City. They their money back, we pay chargeback fee, and if this happens too often, our processing fees go up. Suggest blowing out the Microsofts Raymond Chen tells the story of customer who complains that the keyboard isnt working. Ah. Your job is to figure out, gosh, what can make the puppet say that will make this person happy customer? Youre just puppeteer. Charming.
yours today! Available from Amazon. com or wherever fine cheese is sold. About the Author Im your host, Joel Spolsky, software developer in New York City has taught me never to trust locksmith half of the time their copies dont work. Frankly, they said, we have pretty nice customers. They said, Dont worry. Wow, isnt it great? When youre small business owner you to fire your customers. explained that screwed up. This allows us to ambitious, smart geeks on terrific career path talking to customers and solving their problems. Its available on DVD. Are you proud of yourself?
Fix everything two ways is that eventually, all the common and simple problems are solved, and what youre left with is very weird uncommon problems. Here at Fog Creek, customer support is just the first year of threeyear management training program that includes masters degree in technology management at Columbia University. Saying its my fault completely defused me. Share links to interesting URLs with other readers at the Joel Redditabout. We needed some shirts for trade show. Enter your email address to receive very occasional email whenever write major new article.
Its worked so well for aviation safety that the very, very rare airliner crashes we still in the US are always very unusual, oneoff situations. When an irate customer is complaining, or venting, its easy to defensive. This means that you cant outsource tech support they have to be right there at the same street address as the developers, with way to things fixed. All are excellent ways to catch up on years of the drivel that appears here without going blind reading it on computer screen. That was all it took.
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