User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics. Customers can create tickets without having to go through painful account creation process. Easily customize the look and feel of the help desk by editing style sheets and template files. Staff members can create an unlimited number of departments, each with their own custom fields, powerful autoreplies, and assigned staff personnel. Edit all emails sent out by the help desk. Customers can also optionally create user account to keep track of their tickets and contact information.
Easily customize the look and feel of the help desk by editing style sheets and template files. Powerful builtin knowledge base system allows your customers to find answers to common problems. Generate extensive statistics for departments, users, peak usage times, and more. View the complete feature list.. Support tickets can be created through simple web interface and be imported from POP3 email accounts. h2desk is so easy to use and install, you can begin using it within minutes. Edit all emails sent out by the help desk.
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